1. Agree to Terms of Use
These Terms of Use (hereinafter referred to as "Terms") establish the terms of use for using the MARLO website (hereinafter referred to as "MARLO"), and are provided by Nippon Alcon Co., Ltd. It is something to do. .,Ltd. (hereinafter referred to as "our company"). ” or “Arcon”) and User (as defined below). These Terms set forth the rights and obligations of all users (“Users”) and Alcon with respect to Alcon products offered through MARLO. Please read these Terms of Use and our Privacy Policy carefully before clicking the "Confirm Purchase" button to confirm your order. By using MARLO or ordering Alcon products through MARLO, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms and the Privacy Policy, you may not order his Alcon products from MARLO. Please read these terms and conditions carefully before placing an order with MARLO as they are subject to change.
2. Product Seller
Alcon Products available for purchase on MARLO are sold by MARLO Vendors (as defined in Section 4).
3. Products
The products we offer at MARLO are Dailies Total One, Dailies Total One Multifocal, Precision One, Precision One For Astigmatism, Dailies Aqua Comfort Plus, Dailies Aqua Comfort Plus For Astigmatism, Dailies Aqua Comfort Plus Multifocal, Total Fourteen, Air Optics. Plus Hydra Glide, Air Optics Plus Hydra Glide for astigmatism, Air Optics Plus Hydra Glide Multifocal, Clear Care, Optifree Plus. However, the products handled differ depending on the MARLO dealer. Therefore, the above products may not be available for purchase at MARLO dealers.
4. Membership registration
To purchase Alcon products using MARLO, you must register as a member using one of the following methods.
1) Visit a contact lens store or ophthalmology clinic that has introduced MARLO (hereinafter referred to as a "MARLO store"), and the staff will provide you with the necessary information to purchase Alcon products through MARLO. Please listen and use MARLO. Please request registration of instructions. Once the staff enters the user's instruction information into her MARLO, the system will generate a QR code that the user can scan or a registration SMS or email will be sent to the mobile number or email address provided by the user. Masu. Using this her QR code or registration URL, users can log in to her MARLO and create a personal account.
2) When using a MARLO retailer and ordering or receiving Alcon products in-store or at the hospital, please inform the staff that you would like to register her as a MARLO member and agree to the terms of use. please let me know. If you specify your email address according to the staff's instructions, an account will be created at the specified email address, and a registration email will be sent when your order is completed at a MARLO retailer.
To complete your membership registration, a verification code will be sent via email or SMS to the email address or mobile number you registered with MARLO. You cannot purchase products on MARLO until you complete your membership registration on MARLO.
Instructions entered into her MARLO after a purchase with MARLO are valid only within the validity period specified in the instructions.
5. How to purchase
Until your order is accepted by her MARLO retailer, no contract will be concluded between you and us regarding the delivery from her MARLO retailer of the products purchased/issued by you .
Users can order products in one of the following ways:
1) How to order online after creating an account. In this case, the User shall complete the order by clicking the "Confirm Order" button after completing the purchase procedures prescribed by the Company.
When you click the "Confirm Order" button, you will receive an email from us confirming your acceptance ("Order Confirmation"). Order information will be attached to your order confirmation. We are not obligated to supply any Products other than those confirmed for shipment on your Order Confirmation.
2) How to purchase at MARLO store/hospital. Users may place orders through MARLO Resellers by agreeing to MARLO's use and providing MARLO with instructional and contact information.
6. Cancellation of order
The user can cancel the order by clicking on her MARLO purchase history within one hour after the MARLO retailer receives the order. Additionally, the User may request a return according to the method set out in Article 14 within 30 days from the date of order.
7. Risk bearing
Risk regarding the product passes to the user from the time of delivery.
Price All prices displayed on MARLO are in yen and include consumption tax. Additional shipping charges may apply depending on the product you purchase. The total payment amount will be displayed at the time of order confirmation. Prices may not be displayed correctly due to typos, omissions, mistakes, printing mistakes, etc. Prices displayed on MARLO are subject to change at any time without notice at the discretion of MARLO dealers. However, orders for which an order confirmation has already been sent by the MARLO vendor before the price change takes effect will not be affected by the price change.
Payment Terms and Taxes Users may use the payment methods displayed on MARLO. If you pay by credit or debit card, the data you input, such as your card details, will be transmitted in encrypted format.
Consumption tax will be levied on purchases of products using MARLO based on tax-related laws and regulations.
8. Shipping
8.1 Distribution schedule
Unless there are exceptional circumstances, we will ship the products specified in your Order Confirmation within 2-3 business days in accordance with Section 5 above. Orders received after 4pm will be shipped the next business day.
The user shall be responsible for any loss, damage, or other damage to the product that occurs after delivery, unless it is due to reasons attributable to the Company. If the user wishes to claim compensation for such damage, the user shall make the claim against the transportation company, and acknowledges in advance that the user cannot claim compensation from the company, except for damage caused by reasons attributable to the company. shall be done. To our company. I understand and agree.
8.2 Shipping charges
Shipping will be free if certain purchase conditions separately determined by our company are met. If the purchase conditions are not met, the shipping fee will be a flat rate of 550 yen (tax included). Shipping costs are included in the total price on the order confirmation page.
8.3 Force Majeure
Alcon shall not be liable for any product failure, omission, accident, or delay in delivery due to causes beyond Alcon's reasonable control (“Force Majeure Event”). Force majeure events include, but are not limited to, among others:
- Strikes, lockouts, and other labor disputes
- Civil war, insurrection, invasion, terrorist attack or threat of terrorist attack, war (declared or undeclared), fear of war or preparation for war
- Fires, explosions, storms, floods, earthquakes, land subsidence, infectious diseases, and other natural disasters
- Do not use rail, freight, air, automobile, or other public or private means of transportation
- Unavailability of public or private telecommunications networks
- Government laws, orders, statutes, regulations, or restrictions
- Strikes, breakdowns or accidents in S delivery, postal or other related transportation
9. After-sales service
The Her MARLO retailer selected by the User will be the point of contact for the User's questions regarding Her MARLO and will provide any post-purchase support.
MARLO's telephone support is available from 10:00 to 18:00, Monday to Saturday (excluding Sundays, public holidays, and New Year's holidays). Phone and email support requests will be processed in the order they are received.
10. Warranty
For products designed and manufactured by Alcon, Alcon warrants that, as of the date of delivery by Alcon, such products are (1) free from all security interests and restrictions; (2) Design. We represent and warrant that the Materials and Workmanship are free from defects and defects and (3) have been manufactured and labeled in accordance with applicable medical device laws and regulations. ALCON MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE PRODUCTS, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. We expressly disclaim the following:
11. Limitation of Liability
UNDER NO CIRCUMSTANCES WILL ALCON BE LIABLE TO YOU FOR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. The same applies even if Alcon has been advised of the possibility of such damages. Even if Alcon is liable for damages to the user in connection with the provision of products through MARLO, the total amount of damages that Alcon should pay to the user, regardless of the cause of liability, shall be the amount paid by the customer. The upper limit shall be the purchase price. Certain products related to.
Notwithstanding the provisions of these Terms, if damage is caused to the User due to Alcon's intentional or gross negligence, this article and other disclaimers provided in these Terms will not apply.
12. Legal compliance
Alcon and User shall comply with their obligations under applicable law.
13. Product complaints
In the event of an adverse event, malfunction, or special event regarding an Alcon product, or in the event of a quality complaint, the User shall immediately (within 24 hours) after first becoming aware of the occurrence of such event or complaint. We will comply with the following. . ) shall be reported through her MARLO.
14. Return policy
14.1 How to return
Items sold by MARLO may be returned within 30 days of the order date.
Customers can only return products that are unopened and in their original packaging. MARLO will not accept returns on merchandise that has been opened, damaged upon arrival (including if the packaging has been removed), or that has evidence of markers or stickers on the box. For all other products, users can request a return of her MARLO. However, in the case of proxy orders, we will handle it at a MARLO dealer.
User must bring or return the product she wishes to return to her MARLO retailer. Shipping costs for returns will be borne by the user. A MARLO dealer will process her return to Alcon.
However, if there is a quality problem with the product, we will cover the shipping costs and replace or refund the product, so please contact us as soon as possible at the toll-free number below. .
Inquiries regarding contact lenses and lens care
Vision Care Call Telephone (toll-free): 0120-389-103 (Hitomi Miwaka)
Reception hours: 9:00-20:00 (Sunday) ) and holidays) )
14.2 Refund
Provided that the User has properly completed the return process in accordance with the provisions of these Terms, a refund will be issued when the User takes the returned product to her MARLO retailer or returns it.
The user will be responsible for any loss, damage, or other damage that may occur before the MARLO Tori returned product reaches its destination, unless it is due to reasons attributable to our company. If the user wishes to claim compensation for such damage, the user shall make the claim against the transportation company, and acknowledges in advance that the user cannot claim compensation from the company, except for damage caused by reasons attributable to the company. shall be done. To our company. I understand and agree.
15. Governing law and jurisdiction
Japanese law shall apply to the validity, performance, and interpretation of these Terms. In the event that a dispute arises between the user and the Company arising from or related to the use of MARLO, the Tokyo District Court shall have exclusive jurisdiction of the first instance.
16. Complete agreement
These Terms and any documents expressly referred to in these Terms govern the entire agreement between you and us regarding your dealings with MARLO, whether oral or written between you and us. This is a condition of the agreement. supersedes all prior agreements, understandings and arrangements.
1. About these Terms of Use
The following MARLÖ User Terms of Use (hereinafter referred to as the "Terms") set forth the terms of use of MARLÖ, and are for the customer (hereinafter referred to as the "User") and Japan Alcon Co., Ltd. (hereinafter referred to as the " This constitutes a legally binding agreement regarding the use of MARLÖ between ``Arcon'' or ``we'' or ``us''. These Terms apply when you use MARLÖ operated by Alcon or its agents.
Alcon and its representatives are not responsible for any consequences directly or indirectly related to any act or omission based on your use of MARLÖ. Although we strive to keep MARLÖ accurate, complete, and up-to-date, Alcon and its representatives cannot guarantee the accuracy, completeness, or timeliness of any information or functionality posted or provided on MARLÖ. We are not responsible for any damage or loss caused to you in connection therewith. However, if the user's damage or loss is due to intentional or gross negligence on the part of the Company, the provision in this article exempting the Company from liability shall not apply.
2. Agree to these Terms of Use
By using or interacting with MARLÖ, you agree to these Terms and warrant that you have the legal right and capacity to use MARLÖ in accordance with these Terms. It is considered as a thing. If the user does not agree to these terms, he or she will not be able to use MARLÖ. In this case, you must immediately stop accessing and using MARLÖ.
We may make improvements or changes to the information, services, products, and other materials posted or provided on MARLÖ, or terminate or suspend MARLÖ at any time without notice to users. will do. Alcon may update or revise these Terms from time to time at its discretion, in which case the updated or revised Terms View online. If the User continues to access and use MARLÖ after the Terms have been updated or revised, the User will be deemed to have accepted the updated or revised Terms. Users shall periodically review these Terms.
3. License and Usage Restrictions
MARLÖ allows you to order online Alcon contact lenses and lens care products selected by each MARLÖ supplier from among the products offered by Alcon on MARLÖ (hereinafter referred to as the "Service"). We grant you access to MARLÖ only for the purpose of using the Service. You may not license, copy, distribute, create derivative works of, frame on another web page, sell, or otherwise use on any other website any information, database or list obtained from MARLÖ. It is assumed that this is not possible. If requested by us, you will provide true, accurate and complete User Information. Users may not provide the Company with confidential information, confidential information, or other personal information that the Company does not need to provide the Service or that the User does not have the right to share. shall not occur.
4. Rights regarding MARLÖ
Subject to third party intellectual property rights and the rights granted to you in these Terms, MARLÖ and all of its components, including all materials, intellectual property and other assets related thereto, (collectively, "MARLÖ Components, etc.") shall belong to Alcon.
You acknowledge and agree that MARLÖ is provided under license from Alcon as set forth in Section 3 and is not sold. Users may not reproduce, distribute or transmit MARLÖ components without the prior written permission of Alcon. Users are only granted the right to use MARLÖ in the manner and for the purposes expressly set forth in these Terms, subject to all conditions and restrictions under these Terms. By using MARLÖ based on this website, you do not acquire ownership rights, intellectual property rights, or other rights related to MARLÖ or its components.
5.Registration information
When using MARLÖ, users are responsible for maintaining their own accounts and passwords in strict confidence, and restricting and strictly managing access to their own computers, tablets, or mobile devices. I assume that. If MARLÖ is used using a user's account or password, the Company may regard such use as use by the user, and the user shall be responsible for all actions performed on MARLÖ using the account or password. shall bear all responsibility for. If you lose your status as a user of MARLÖ, you must immediately (i) cease using MARLÖ and the information you have obtained from MARLÖ, and (ii) delete your account information, password, and information obtained from MARLÖ. All copies shall be destroyed.
When you use MARLÖ, we use automatic means (such as cookies and web beacons) to collect information about your computer, tablet or mobile device and how you use the Service. You may. Additionally, as a condition of using MARLÖ or some of its features or functionality, you may be required to provide certain information about yourself. MARLÖ may share information about you with your MARLÖ business partners. All information, ideas, suggestions, surveys, feedback, comments, questions, and other communications that you submit or provide to MARLÖ, and any other communications you may have with us regarding MARLÖ, are now and will remain confidential under the Privacy Act. (Act No. 57 of 2003) (hereinafter referred to as the "Personal Information Protection Act") and other applicable laws and regulations, it will be treated as non-confidential or non-proprietary. When handling information about users obtained in connection with the provision of MARLÖ, the Company complies with these Terms, the contract between the Company and the MARLÖ service provider used by the user, the Personal Information Protection Act, and other applicable laws and regulations.
6. SMS Terms
By registering for or otherwise consenting to the delivery of text messages from Alcon or its agents, or otherwise providing your telephone number to Alcon and/or your MARLÖ contact, you: The MARLÖ SMS Service Terms (hereinafter referred to as the "SMS Terms") set forth in this article and Alcon's Privacy Notice (the privacy notice is also incorporated into these Terms and constitutes part of the contract between the User and the Company). https://preferences.myalcon.com/privacy-notice/?hidebanner=true (accessible through the link provided here). The SMS Terms govern the provision and distribution of text messages to you by Alcon and its text message service providers.
By agreeing to the SMS Terms, you confirm that you are 18 years of age or older, and that you are a current subscriber to the phone number you provided, or that you are a valid subscriber who has authorized the use of the phone number. You are deemed to have guaranteed that you are a valid user. If you have further consented to the delivery of periodic transactional, operational, informational and marketing text messages (collectively, "SMS Messages") regarding your healthcare and healthcare products and services, you may receive SMS messages. You can receive delivery of Such messages may be sent by Alcon or its agents to the mobile phone number you provide using an automated telephone system. . Text messages are not confidential communications and are not encrypted. Sending information via SMS messages involves various risks, which you should consider before accepting to receive SMS messages. One such risk is, for example, that SMS messages can be intercepted or read by third parties, or used for unintended purposes. Alcon disclaims all liability for unauthorized third party access to unencrypted SMS messages.
Accepting the delivery of text messages as provided in this section is not a condition of purchasing any products or services on MARLÖ. However, in order to register as a MARLÖ member, you will need to receive a verification code via SMS or email. ) We may not be able to distribute messages to all mobile phone carriers. Alcon and all mobile carriers are not responsible for message delays or delivery errors.
SMS charges or communication charges apply for sending and receiving messages between Alcon or its agents and users. If you have any questions regarding SMS charges or communication plans, please contact your carrier.
If you have any questions regarding the SMS Terms, please contact Alcon Customer Service at 0800-100-14877 or MARLÖ[email protected]).
7. Prohibited acts
As a condition of your use of MARLÖ, you warrant to Alcon that you will not use MARLÖ for any unlawful, malicious, fraudulent or harassing purpose or for any other purpose prohibited by these Terms. I assume that. If the User violates any provision of these Terms, the User's right to use MARLÖ shall automatically terminate at that point.
You may not use any computer code, data mining software or "robots" to monitor or copy any data or content displayed on or accessible through MARLÖ without our prior written permission. You may not use any automatic device, program, algorithm or method, or manual process, ``bot,'' ``spider,'' ``scraper,'' or any other similar process or functionality. Users may not republish Alcon Content or other content obtained from MARLÖ, or display such content using inline links or other links, without our permission. Users may not introduce viruses, spyware or other malicious code into MARLÖ, or take any other action that may interfere with or disrupt the operation or provision of MARLÖ or otherwise harm MARLÖ. shall not occur.
If you are under 16 years of age, you may not use MARLÖ. not. If you are under 18 years of age, you must obtain permission from your legal representative (parent or guardian of a minor) to use MARLÖ.
8. Non-warranty and indemnity
You expressly acknowledge and agree that your use of MARLÖ and the services provided by MARLÖ is at your sole risk and risk. MARLÖ IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. Alcon expressly disclaims all warranties of any kind, express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose and non-infringement. To do.
You agree that you shall be responsible for any and all losses, damages, liabilities, deficiencies, claims, actions, judgments, settlements, interest, awards, and damages of any kind arising from or related to your use or misuse of MARLÖ or your violation of these Terms. agree to indemnify, defend and hold harmless Alcon, its officers, directors, employees, agents, affiliates, successors and assigns from and against any penalties, fines, costs or expenses (including attorneys' fees); will do.
9. Limitation of Liability
The User agrees that Alcon shall compensate Alcon for direct, indirect, incidental, special, or consequential damages (loss of profits, loss of goodwill, loss of opportunity to use, etc.) resulting from (i) to (v) below. You expressly acknowledge and agree that we are not responsible for any loss of data, loss of data, or other intangible loss (even if you have been advised of the possibility of such damage). I assume that. (i) the use or inability to use MARLÖ; (ii) the cost of substitute services resulting from any data, information or services obtained on MARLÖ, messages received on MARLÖ or transactions conducted on MARLÖ; (iii) messages sent by users. or unauthorized access to or alteration of data; (iv) any representations or conduct of third parties, including MARLÖ entities; or (v) any other matter relating to MARLÖ. In any event, the total amount of damages that we may incur to you shall be the amount paid by you in connection with the purchase of the Services at MARLÖ during the 12 months prior to the event giving rise to the applicable claim or 10,000. The upper limit is the higher of these yen.
Notwithstanding the provisions of these Terms, if the damage to the User is due to intentional or gross negligence on the part of the Company, this article and other provisions exempting the Company from liability in these Terms shall not apply.
10. Use of posted information, etc.
If you provide us with information, including feedback or data, such as questions, comments, or suggestions regarding MARLÖ content, such information will not be considered confidential. Our company does not have any kind of obligation regarding such information, and may copy, use, disclose and distribute such information to others without restriction. We may use any ideas, concepts, know-how or techniques contained in such information worldwide for any purpose whatsoever (including, but not limited to, developing, manufacturing and marketing products incorporating such information). You may use it freely and free of charge.
11. Dispute resolution method
In the event that a lawsuit arises between the user and the Company in connection with these Terms, the Tokyo District Court will be the exclusive court of first instance jurisdiction.
12. General terms
Japanese law shall apply to the validity, performance, and interpretation of these Terms. Alcon's failure to insist upon strict performance of any provision of these Terms shall not be construed as a waiver of any provision or right of these Terms. If any provision of these Terms is determined to be invalid or unenforceable, that provision shall be deemed severable and the validity and enforceability of any remaining provisions shall not be affected. Based on applicable law, you may be granted rights beyond those set forth in these Terms, and the application of some provisions to you may be prohibited. In this case, the applicable provisions shall not apply to the User to the extent affected by such laws and regulations.